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	<title>LeQ Medical &#187; Writing</title>
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	<description>Communicating the Ideas Changing Medicine</description>
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		<title>No Blockheads</title>
		<link>http://leqmedical.com/159/no-blockheads/</link>
		<comments>http://leqmedical.com/159/no-blockheads/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 23:46:43 +0000</pubDate>
		<dc:creator>Jo Ann LeQ</dc:creator>
				<category><![CDATA[Publishing]]></category>
		<category><![CDATA[Writing]]></category>

		<guid isPermaLink="false">http://leqmedical.com/?p=159</guid>
		<description><![CDATA[&#160;
&#160;
This is Samuel Johnson, a British lexicographer and writer who lived long ago but once said that none but a blockhead (that&#39;s how they talked in merry old England back in the 18th century) ever wrote anything except for money.
&#160;
This was back before the days of Twitter and the blogosphere when learned people observed the [...]]]></description>
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<div>&nbsp;</div>
<div><a href="http://leqmedical.com/159/no-blockheads/samuel-johnson-2/" rel="attachment wp-att-160"><img align="left" alt="" border="0" class="alignleft size-full wp-image-160" height="178" hspace="4" src="http://leqmedical.com/wp-content/uploads/2010/06/Samuel-Johnson1.jpg" title="Samuel Johnson" vspace="4" width="150" /></a>This is Samuel Johnson, a British lexicographer and writer who lived long ago but once said that none but a blockhead (that&#39;s how they talked in merry old England back in the 18th century) ever wrote anything except for money.</div>
<div>&nbsp;</div>
<div>This was back before the days of Twitter and the blogosphere when learned people observed the world around them and made wry remarks. In this case, Johnson was both wry and canny. He had observed that writing was work, and hard work at that, and there was really no inherent reward in doing that sort of mind-numbing, hand-cramping, difficult endeavor without some type of reward. Furthermore, Johnson observed that there was no reward in mere praise or attack or whatever other response one&#39;s writing earned in the marketplace. No, Johnson saw that writing was not the sort of thing that one would do for pleasure like singing, perhaps, or tap dancing. A person might sing or dance for the sheer enjoyment of it.</div>
<div>&nbsp;</div>
<div>But what Johnson meant was that nobody every had enough fun writing to make it worth doing for nothing. It is the sort of thing&#8211;like ditch digging&#8211;that deserves to be compensated. In fact, if we as a society did not pay people to dig the ditches necessary for our communities, it is highly unlikely that a ditch-digging club might be formed to undertake these tasks for us.</div>
<div>&nbsp;</div>
<div>However, a great many people think that writing ought to be done for free, that is, they want to turn writers from the hard-working, unappreciated souls we truly are into blockheads who work for nothing.</div>
<div>&nbsp;</div>
<div>First of all, there are those who want to underpay writers to the point that pay is almost nonexistent. These are perplexing people. I see ads on the Internet seeking blog posters and web article writers where the client fully expects to get a 500-word article for $5 and sometimes less. I&#39;ve seen ads seeking 100 articles (usually due quickly) for about $300. What perplexes me about these ads is not that people do not want to pay writers, but that they are usually for &quot;get-rich-quick&quot; types of websites, obviously run by people who are not quite so rich yet.</div>
<div>&nbsp;</div>
<div>You&#39;d have to be a blockhead or live in an economy where $5 is a day&#39;s pay to make that work.</div>
<div>&nbsp;</div>
<div>Second, there are medical journals. Do you know that doctors who contribute to these journals do not get paid by the journals (which, by the way, generally sell advertising, subscriptions, and downloads of individual articles that can cost upward of $50). That&#39;s right, a medical journal might want to tap you for $65 to download Dr. Jones&#39; article, but Dr. Jones never saw a nickel from the journal. The intriguing thing is that many doctors for their own reasons have hired medical writers to assist them in their publishing efforts, fees that are mainly paid by the doctor. The doctor probably figures he is getting some prestige by being published and the convenience of a medical writer is worth the expense. But the journals expect them to write for nothing.</div>
<div>&nbsp;</div>
<div>No wonder most medical studies never hit print. Imagine how much really important medical information is not shared in the literature because a great many doctors refuse to be blockheads.</div>
<div>&nbsp;</div>
<div>Third, there are those who assume that writing is no big deal. A newbie writer once wanted me to read and critique her book because she had been a blockhead and written a book but was quite unhappy with how it turned out. So she figured I must be an even bigger blockhead than she and would read it and critique it, ideally teaching her how to write, for no money.</div>
<div>&nbsp;</div>
<div>Writers like to be paid. </div>
<div>&nbsp;</div>
<div>The nice lady who waited on my table for Sunday lunch expected not only to be paid by her employer, but she expected me to&#8211;of my own volition&#8211;throw a few bills on the table for her besides. I did so. People expect that carrying a glass of ice tea and a plate of food twenty feet deserves compensation. Why not writing?</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
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		<title>The 10 Best &amp; Worst Things You Can Do to a Writer</title>
		<link>http://leqmedical.com/140/the-10-best-worst-things-you-can-do-to-a-writer/</link>
		<comments>http://leqmedical.com/140/the-10-best-worst-things-you-can-do-to-a-writer/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 00:34:10 +0000</pubDate>
		<dc:creator>Jo Ann LeQ</dc:creator>
				<category><![CDATA[Writing]]></category>
		<category><![CDATA[freelance writer]]></category>
		<category><![CDATA[writer]]></category>

		<guid isPermaLink="false">http://leqmedical.com/?p=140</guid>
		<description><![CDATA[

You&#39;ve hired a writer and you&#39;re eager to get started on your big project. Right now, you don&#39;t know it but the writer sees that you are standing at the edge of a cliff. Whether you take a step and tumble to disaster depends a lot&#8211;not on the writer&#8211;but on you. So here are the [...]]]></description>
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<input id="gwProxy" type="hidden" /><!--Session data--><br />
<input id="jsProxy" onclick="jsCall();" type="hidden" />You&#39;ve hired a writer and you&#39;re eager to get started on your big project. Right now, you don&#39;t know it but the writer sees that you are standing at the edge of a cliff. Whether you take a step and tumble to disaster depends a lot&#8211;not on the writer&#8211;but on you. So here are the top 10 things you can do to unhinge your writing talent and the best 10 things you can do to give your project the kind of superstar treatment it deserves.</p>
<p>Writers, like other specialists in any field, have a certain way of working. Although your writer may be eccentric (some of us are), the work style to which I&#39;m referring is universal. Writers approach their work a certain way, just like carpenters or accountants. So here, in no particular order, are the top 10 things you can do to make your writer go nuts&#8211;and while this may seem amusing to you, as the client, you won&#39;t get the best work from your writer.</p>
<ol>
<li>Tell the writer exactly what you want written. Specify exactly what has to be in paragraph one, paragraph two, and then go down the list in excruciating detail and at times insist on certain precise wording. Figure that unless you dictate the text to the writer, he or she won&#39;t have a clue how to produce it.</li>
<li>Hover around the writer and, if possible, put your big greasy index finger directly on the computer screen as you read the words aloud. Insist that no word be written unless you can be in the room as the writer types.</li>
<li>Explain to the writer how a press release is written or how to write a clinical article or how to do an ad. This works particularly well if you have never done one but the writer has.</li>
<li>Assume that the first draft is perfect and that if you want any changes at all, the writer must be a moron who should be screamed it. If possible, throw the document on the ground and stomp on it. This works very well if you swear while you&#39;re doing it, ideally with spit coming out of the corners of your mouth.</li>
<li>Ignore all emails and phone calls from the writer with a project in progress. Assume that if a writer has any questions or needs more input, he or she must not be a very good writer.</li>
<li>Send your writer to gather input or get information from people who you know either don&#39;t know about the project or don&#39;t agree with it. Assume the writer can sort things out.</li>
<li>Don&#39;t even look at what the writer does, just pass it along but be sure that you hold the writer 100% responsible for what you commissioned (even though you did not discuss it, answer questions, or even read it when it was done).</li>
<li>Provide contradictory input as frequently as possible, such as asking the writer to make sure the manuscript is under 5,000 words but also over 10,000 words. When contradictions come up, just check out mentally and figure the writer can deal with it.</li>
<li>Insist that the writer be your typist and not a writer and then criticize the writer when your manuscript gets rejected.</li>
<li>Refuse to acknowledge any input that the writer provides, such as things like &quot;Scholarly journals do not use little icons in the text as illustrations&quot; and &quot;Press releases shouldn&#39;t be 18 pages with footnotes&quot; because obviously the writer does not know nearly as much about getting published as you do (even though the writer has been published and you can&#39;t write an email without getting yourself in hot water).</li>
</ol>
<p>By the way, these illustrations are real.</p>
<p>Writers can deal with this junk&#8211;everybody&#39;s job has people who hamper progress&#8211;but you won&#39;t get your best work. Not only that, you may find you pay far more than the average person because all of this aggravation burns up unnecessary hours (unnecessary is not the same as un-billable) and some writers are known to charge their top-of-the-line rates to clients who aggravate them.</p>
<p>But there are ways to get great work from a writer. Here&#39;s how it&#39;s done.</p>
<ol>
<li>Give the writer access to everything relevant.</li>
<li>Leave the writer alone to write. Describe what you want but assume that a top writer with lots of publishing credits knows how to do the job.</li>
<li>Make changes! Believe it or not, your input can make your final project ten times better, providing that your input is sensible and thoughtful. I don&#39;t mean courteous, I mean that you really think about what you&#39;re trying to say. If you don&#39;t like something but don&#39;t know how to fix it, just tell the writer something like, &quot;I think this is too strong&quot; or &quot;Can we make this sound a little less scholarly and more conversational?&quot; The writer will do the rest.</li>
<li>Answer phone calls or emails promptly.</li>
<li>Check in with the writer periodically but don&#39;t pester. In other words, there is no harm in asking for a progress report or emailing a short message to say hello. Most writers I know finish &quot;hot&quot; projects faster than cold ones and a hot project is anything that a real person wants.</li>
<li>If something comes up that looks appropriate to the project, like a news clip or a journal article or some information from your company, share it with the writer. Don&#39;t just send a mysterious link. Actually communicate what it is and why it might be useful.</li>
<li>Allow the writer real time to get the work done. This is a touchy subject, but when you give a writer a deadline in hours (&quot;Can you write this? I need it by 3:00 today&quot;) you probably aren&#39;t going to get the best work and you are surely going to pay top dollar.</li>
<li>Be a participant in the project. Take the time to read the manuscript and be sure that you can support it.</li>
<li>Encourage proofing and outside readers. Many writers do this already but you can do it on the job, too. Just get people to read the final (or near final) manuscript cold and see what they think.</li>
<li>Think of the writer after you&#39;re published. If you get published or if the ad or brochure wins an award, do come back and let the writer know. This isn&#39;t all about ego&#8211;it&#39;s allowing the writer to know what worked and allowing the writer to include something cool in his or her portfolio. </li>
</ol>
<p>
	More than once, I have &quot;stumbled&quot; on an article or printed piece that I helped prepare (in fact, some of them were mostly my idea) that was never forwarded to me after the fact. It&#39;s always helpful to know what works.</p>
<p>A good writer can do a lot to articulate your vision and give you great media releases, reports, presentations, speeches, and scripts. You should take advantage of these skill sets and use them wisely&#8211;more than one top executive I know has credited some of his or her success to the fact that there was a writer working in the background for him!</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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		<title>How Clear Is Your Labeling? 10 Points to Clarity</title>
		<link>http://leqmedical.com/120/how-clear-is-your-labeling-10-points-to-clarity/</link>
		<comments>http://leqmedical.com/120/how-clear-is-your-labeling-10-points-to-clarity/#comments</comments>
		<pubDate>Tue, 05 Jan 2010 19:47:12 +0000</pubDate>
		<dc:creator>Jo Ann LeQ</dc:creator>
				<category><![CDATA[Product labeling]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[manuals]]></category>
		<category><![CDATA[medical writing]]></category>

		<guid isPermaLink="false">http://leqmedical.com/?p=120</guid>
		<description><![CDATA[ It&#8217;s easy to lose sight of the fact that labeling is intended for people, specifically medical people, and specifically medical people trying to use your products. I am no Sigmund Freud, but allow me to offer a profound psychological insight into the innermost thoughts of the medical person trying to use your product who [...]]]></description>
			<content:encoded><![CDATA[<p><a rel="attachment wp-att-119" href="http://leqmedical.com/120/how-clear-is-your-labeling-10-points-to-clarity/characters-carved/"><img class="alignleft size-thumbnail wp-image-119" title="Characters Carved" src="http://leqmedical.com/wp-content/uploads/2010/01/Chinese-sign-150x150.jpg" alt="" width="150" height="150" /></a> It&#8217;s easy to lose sight of the fact that labeling is intended for people, specifically medical people, and specifically medical people trying to use your products. I am no Sigmund Freud, but allow me to offer a profound psychological insight into the innermost thoughts of the medical person trying to use your product who is looking at your labeling.</p>
<p>He or she is annoyed and on the cusp of getting mad.</p>
<p>When do we turn to manuals? We read the instructions generally when we cannot make something work despite repeated, failed attempts. We read the manual only in a last-ditch attempt to stave off disaster. The state of mind of such a person is aggravated, confused, angry, unhappy, and frustrated. Add to that the extra layer of suffering  caused by virtue of the fact that this person is a trained medical professional trying to do his or her job and there is possibly a patient involved who might be neglected, inconvenienced, or even harmed by the perpetuation of this situation.</p>
<p>Let&#8217;s review. Your labeling is being read by a person who is angry and trying to keep calm under pressure so as not to exacerbate an already frustrating and potentially dangerous situation.</p>
<p>Bearing this in mind, ask yourself: is your labeling clear? Is it helpful? Can a person in the aforementioned frame of mind use your labeling with good success?</p>
<p>Most medical companies write their instructions for use and manuals for regulatory bodies. It is true, of course, that regulatory bodies go through these things with a fine-toothed comb and that manuals and other labeling must meet stringent requirements.</p>
<p>Many medical companies (and regulatory bodies) act like it&#8217;s enough when the labeling passes muster. But it isn&#8217;t. Remember, there is an angry clinician trying to use your product who right now is practically ripping through the pages of your manual.</p>
<p>How clear is your manual? You ought to do some testing by having coworkers not involved in labeling be charged with finding specific information using only the product labeling and see how well they do. But enough amusements. Here are 10 ways to make sure your labeling is really helping clinicians to help their patients.</p>
<p>1. Put in a killer table of contents.  Never mind this auto-generated stuff or graphically attractive list. Write the table of contents (ToC) first and write it clearly and in a way that flows logically for your product. Then put in heads and subheads. Don&#8217;t be cute or clever; be descriptive. (Save your wit for your friends.) I think a manual writer ought to spend more time on the ToC than on anything else in the manual&#8211;it&#8217;s a vital navigation tool. It&#8217;s the map to the manual. The angry clinician tearing through the manual is likely going to try to get his bearings by glancing at the ToC. You have one fast chance to try to restore the flagging relationship you have with this doctor, so don&#8217;t blow it with a confusing, haphazard, or altogether missing ToC.</p>
<p>2. Do an avant-garde type of index. An index appears at the back of the book and allows the clinician to look up terms in alphabetical order and find out where they occur in the manual. Avoid using indexing programs unless you know what you&#8217;re doing. In fact, forget the traditional index.  Instead, do the index &#8220;backward.&#8221; Make a list of all of the things your angry clinician is going to be likely to want to look up. Put them in angry-clinician-ese. Then, using this list, match the manual sections to those topics or questions. For instance, I don&#8217;t see why more indices (that&#8217;s the plural, look it up) don&#8217;t say things like &#8220;how to turn the device on&#8221; or &#8220;how to set up the patient profile.&#8221; That&#8217;s what the clinician wants to know. Then list where to find that information. If you do a traditional index, it will just say, &#8220;Programming, device&#8221; or &#8220;Patient data&#8221; or whatever buzzwords are in the book. <em>Think like a person.</em></p>
<p>3. Use readable type and readable fonts. Most labeling uses pretty decent fonts, but I have seen instructions for use and manuals that use microscopic type or (my personal least-favorite) pale gray type on light gray paper. Think of angry clinician. Maybe, among all of the many pitfalls of his bad day, he has also misplaced his glasses. Give him a fighting chance at reading the labeling. You don&#8217;t have to do giant print, but strive for legibility rather than whatever your designer-du-jour thinks is cool.</p>
<p>4. Put in lots of line art. Some manuals nowadays use photography because, I suppose, digital cameras are ubiquitous. Photography does not work well in manuals because unless your shots are extremely well composed and taken by a professional photographer they are going to be confusing (most photographs will provide lots of extraneous information that&#8217;s hard to sort out) and not reproduce well. Line art&#8211;simple drawings showing what goes where or how something is set up&#8211;is much easier for a person to interpret. These drawings home in on only the key elements (hands opening a package, for instance) and can highlight what is important and minimize or omit what is not necessary. I could show how to open a box from a pull tab much easier in a line art drawing than a photograph. Line art requires an artist, but it makes your manual much clearer. (Remember angry clinician?) It also facilitates translation&#8211;that is, the money you spend on the artist you may save on translation fees down the road since one picture is worth&#8230; well, you know.</p>
<p>5. Be redundant. Many reviewers of labeling will criticize a manual as redundant if they see a subject handled in more than one place. That shows why reviewers should never be hired as writers. Nobody (except maybe a reviewer) is ever going to read your manual from cover to cover like a novel. Nobody is going to read page after page and then get aggravated because you mentioned how to set up the device on page 3 and again on page 33. But if a reference on how to set up the device would be logical on page 33 and an angry clinician is thumbing through your manual desperate for answers and does not see that information on page 33 &#8230; he goes from being the angry clinician to being the very angry clinician. Put information everywhere it seems logical, even if it appears more than once.</p>
<p>6. As much as possible, avoid the &#8220;see page&#8230;&#8221; syndrome. You know how this works. You write about how to program your product and you wind up saying, &#8220;set this up, see page 9.&#8221; Then you add, &#8220;to use this product with an electronic record system, see page 21.&#8221; And you conclude with, &#8220;for specific warnings on when never to use this product, see page 42.&#8221; Remember angry guy? Angry guy does not like to flip through pages. In truth, there may be times when you cannot avoid this or times when it is the more elegant solution. But remember, angry guy is not really worried about elegance. He&#8217;s worried about getting the information he needs, in clear terms, quickly. If you do use a &#8220;see page&#8230;&#8221; make sure it&#8217;s for something that nobody cares about, such as &#8220;for a list of our corporate offices, see page 202.&#8221;</p>
<p>7. Use the same words over and over. Your English teacher lied to you when she told you that you should avoid using the same word over and over in a sentence. In the world of technical writing, you want to be clear about what you mean. If your product has a reservoir, never use another term for it even if you use reservoir eight times in one sentence. Do not call that think a tank in one section or a storage area in another and then a well and then a reservoir. To the angry clinician, each part of your product has one name. The reservoir is the reservoir.</p>
<p>8. Never sacrifice clarity for style or good English. That&#8217;s right. If you have a choice between writing elegant English or even correct English and being clear, always pick being clear. Remember angry clinician? Do you think at this moment he&#8217;s worried about a misplaced modifier? No, he wants to know how to turn the programmer off or how much morphine to inject in the pain pump or where to attach the printer cable. Be clear at all costs.</p>
<p>9. Write in a logical sequence. Most of your writing in how-to texts should be a series of steps. Most of the time, it works best to have short paragraphs followed by numbered lists or bullet points of what to do. Make sure this goes in order. Here is something that will make angry clinician look for a gun: Step 6. Insert the yellow plug into the programmer after having sterilized the plugs and after having run through the basic programming sequences described on page 27. This is out of order. You need to say things in the order in which they are done: 1. run through the basic programming sequences, 2. sterilize the yellow plug (how?), and 3. insert the yellow plug into the programmer.</p>
<p>10. Hire a professional writer. Most manuals are written by engineers (scientific types), regulatory personnel (legal types), and the FDA (bureaucrats). Give your customers a fighting chance by getting a real writer involved. In my experience, these groups are not opposed to good, clear writing, they just can&#8217;t do it. It&#8217;s kind of like the way most of us feel about classical music. So hire a real writer.</p>
<p>Remember angry clinician! You have a chance to redeem yourself and make him a happy customer, but only if you get your labeling right.</p>
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		<title>Gangsta Writahs</title>
		<link>http://leqmedical.com/115/gangsta-writahs/</link>
		<comments>http://leqmedical.com/115/gangsta-writahs/#comments</comments>
		<pubDate>Sat, 02 Jan 2010 19:55:48 +0000</pubDate>
		<dc:creator>Jo Ann LeQ</dc:creator>
				<category><![CDATA[Marketing for the Unashamed]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[difficult audiences for writers]]></category>
		<category><![CDATA[freelance writing]]></category>
		<category><![CDATA[medical writing]]></category>

		<guid isPermaLink="false">http://leqmedical.com/?p=115</guid>
		<description><![CDATA[The people who put graffiti on buildings are often called taggers or writers. This is quite amazing since people who are busy writing materials for publication online or even offline are increasingly called &#8220;content providers.&#8221; While this is a nice discussion for another day, both types of writers (taggers and content providers) prize one type [...]]]></description>
			<content:encoded><![CDATA[<p><a rel="attachment wp-att-116" href="http://leqmedical.com/115/gangsta-writahs/sm-gangsta-writahs/"><img class="alignleft size-thumbnail wp-image-116" title="sm gangsta writahs" src="http://leqmedical.com/wp-content/uploads/2010/01/sm-gangsta-writahs-150x145.jpg" alt="" width="150" height="145" /></a>The people who put graffiti on buildings are often called taggers or writers. This is quite amazing since people who are busy writing materials for publication online or even offline are increasingly called &#8220;content providers.&#8221; While this is a nice discussion for another day, both types of writers (taggers and content providers) prize one type of writing above all others.</p>
<p>The taggers get extra credit in their circles for placing any of their handiwork in areas that are difficult to access. A good example of this are those taggers who place graffiti on overpasses or in high-security areas.</p>
<p>Content providers or people who, like me, write for money mainly for corporate clients, can also get extra credit for writing materials that reach readers who are difficult to reach.  It&#8217;s a common request I get from many of my clients: <em>We want to reach doctors, but they get so much mail already. We want to reach hospital administrators, but they are hard to access. We want to talk to our patients, but we just don&#8217;t know how to get their attention</em>.</p>
<p>So a skillful tagger gets his writing in a danger zone and a skillful content provider figures out ways to access people that are difficult to access.</p>
<p>How can you write something that will capture attention of a difficult-to-interest group? That is a topic that could fill a book, but here are a few pointers.</p>
<p>1. You have to write something that your target audience will care about. If you&#8217;re trying to capture the attention of a group for something that interests you but not them, you&#8217;re doomed to fail. You have to know your target audience and figure out (a) what they are desperate to know, find out, or learn and (b) how they generally like to get their information. That&#8217;s a job for research, not your intuition or best guess.</p>
<p>2. You have to offer real content which in most cases is going to mean real answers, real solutions, and real products. If you deliver fluff to your audience, they&#8217;ll be mad at you. It&#8217;s actually more productive <em>not to reach an audience </em>than reach an audience only to annoy it.</p>
<p>3. You have to be willing to get outside of your comfort zone. If you could reach these guys doing the kinds of things you usually do (working in your comfort zone), you wouldn&#8217;t have this problem. Clearly, you&#8217;re going to have to try something new. This may mean new media (video, audio, online content) and new vehicles (YouTube, Twitter). It may mean going back to old-school stuff (an offline newsletter, a classified ad). It may be a hybrid (try a classified ad that offers a free report they can get by calling an 800 number or going to a website).</p>
<p>4. You can&#8217;t give up. Rome was not built in a day. Those who reach tough-to-reach audiences do so because they tried lots of different things and were willing to give themselves permission to fail. Permission to fail means having some money and time that you are willing to risk as you try to achieve your goal. Just learn from your mistakes along the way.</p>
<p>5. Find ways (before you start) to measure your success. This may be a clicker on a website or a coupon or some kind of direct response. Work with your marketing guys to figure out a way to measure results and determine in advance what might be considered successful. Then track your numbers.</p>
<p>6. Encourage your writers to learn, learn, learn. Groups that are hard to reach are hard to reach because they do not find much useful in the usual places. This means that the usual approach to writing is going to turn them off. In most cases, this writing is not useful to them because the writers do not offer useful, valuable, practical, realistic information. The way to achieve success is to offer information that will help these people; give them information that they not only want, give them the stuff they are desperate to know. This means that writers have to do lots of research. Don&#8217;t keep your writer in a cubicle and expect them to address a difficult audience effectively. Let me them out to roam and learn the nuances of the market.</p>
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		<title>Read this Headline</title>
		<link>http://leqmedical.com/66/read-this-headline/</link>
		<comments>http://leqmedical.com/66/read-this-headline/#comments</comments>
		<pubDate>Wed, 30 Dec 2009 19:00:19 +0000</pubDate>
		<dc:creator>Jo Ann LeQ</dc:creator>
				<category><![CDATA[Writing]]></category>
		<category><![CDATA[headlines]]></category>
		<category><![CDATA[medical copywriting]]></category>
		<category><![CDATA[medical marketing advertising]]></category>

		<guid isPermaLink="false">http://leqmedical.com/?p=66</guid>
		<description><![CDATA[There are studies on this, but I&#8217;m not going to look them up. You know it&#8217;s true: if you write an ad, the main thing that people will read is the headline.
In fact, a good number of the people who see your ad will ONLY read the headline. (Okay, that number is 70%.)  So if [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-thumbnail wp-image-67" title="news" src="http://leqmedical.com/wp-content/uploads/2009/12/news-150x150.jpg" alt="news" width="150" height="150" />There are studies on this, but I&#8217;m not going to look them up. You know it&#8217;s true: if you write an ad, the main thing that people will read is the headline.</p>
<p>In fact, a good number of the people who see your ad will ONLY read the headline. (Okay, that number is 70%.)  So if the majority of people who see your ad will indeed bother to look at the headline, doesn&#8217;t it make sense that you should spend the majority of your time and creative effort on crafting a killer headline?</p>
<p>Yet many headlines are absolute marketing disasters. It is not unusual for a marketing group to spend more of their time fussing over body copy than the headline.</p>
<p>Here is my list of the main ways to mess up a headline.</p>
<p>1. THE CREATIVE TEAM HAS THE WRONG SELF-IMAGE. Many creative people, including writers, believe that there job is to be clever, witty, droll, and amusing. These are nice traits in guests at a cocktail party, but this kind of self-image will ruin an ad. If your creative folks think that their job is to be clever, then they will try to infuse the headline with puns, plays on words, double-entendres, jokes, or things that are amusing. As much as you might want to show off your gargantuan intellect, refrain. In fact, when writing an ad, being too smart is a liability. The purpose of an ad is to persuade (usually it is to persuade a person to buy a product, but it may also be to persuade a person to learn more about your product or brand).  Being clever just confuses the reader and muddies the waters. In fact, you&#8217;ve gone from trying to persuade the reader to buy (or do) something into trying to convince the reader you&#8217;re the next Dorothy Parker.</p>
<p>2. A NON-WRITER IS IN CHARGE OF THE AD. Most non-professional writers fall in love with what they write and refuse to adjust or modify it, much less throw it out and go for something new. If you let a product manager write an ad, he will insist you use the first headline you ever thought of.</p>
<p>3. A CREATIVE GROUP FAR DISTANT FROM THE SALES WORLD CRAFTS THE ADS. These guys might actually get into writing a clear, hard-hitting headline but if they don&#8217;t know what&#8217;s happening on the sales front, they may be hitting the wrong target. If everybody in your market is concerned about side effects, writing a great headline about rapid onset of action just isn&#8217;t going to wow any readers.</p>
<p>So how do you write a great headline? It&#8217;s not easy. That&#8217;s the first thing you should know. In fact, you should make a little note and paste it on your computer, your wall, your desk, and the dashboard of your car as you think about the next headline you have to write. It isn&#8217;t easy. If it comes to you easily, it&#8217;s probably not good.</p>
<p>Here are the things you have to bear in mind:</p>
<p>1. A great headline grabs the interest of your reader and makes him or her want to read more.  Contrary to popular belief, a witticism or obscure reference will not induce that feeling. Instead, you have to say something that they care about and you have to say it very clearly. The reason most creative people struggle with this concept is that most really awesome headlines are very simple statements. They&#8217;re basic. They&#8217;re not clever or witty. They&#8217;re just statements.</p>
<p>2. Your headline cannot be a bait-and-switch deal. I have often said that if your main goal was to get people to read on, you could say, &#8220;Naked People&#8221; and you&#8217;d hook the average reader. But you have to sustain the promise made in the headline by following up with information that aligned precisely with that headline and also kept up the same energy level and wit.</p>
<p>3. It&#8217;s great if you can infuse emotion into the headline. This is not the same thing as being clever. Emotion is like music: it is highly suggestive and can propel people into behaviors that they might not normally have.  Emotion does not have to be histrionic. &#8220;Introducing the First Talking Stent&#8221; (OK, I made up the part about the talking stent) conveys some emotion in that it is about an introduction, or a launch. The emotion is newness.</p>
<p>4. Some great headlines are shocking facts. &#8220;40% of Patients Misuse Prescription Painkillers.&#8221; That&#8217;s a great headline because if you&#8217;re a doctor who treats pain patients, you sort of know this statistic (but it&#8217;s still shocking) and it brings up the emotions of fear of lawsuit by the DEA or even loss of license. If you use a shocking fact, the formula for your ad should be this: Shocking Fact, More Shocking Facts, Solution. A good way to remember this is the old playwright&#8217;s formula: get your character up a tree, throw rocks at him, then get him out of the tree.</p>
<p>5. If possible, try to enter into the inner monologue that your customer is having in his own mind. You know how most of us think about problems using certain buzzwords or concepts. If you can figure out what is keeping your customer up at night and articulate it in more or less than same words, you have a great headline. &#8220;Is Your Practice Doing All It Can to Prevent Malpractice Suits from Shutting You Down?&#8221; If your customers are physicians in practice who worry about lawsuits that could potentially end their career, that headline will do the trick. It will make the reader read on.</p>
<p>6. Write lots of headlines. I know world-class copywriters (the kind who get about thousands of dollars for a headline) who say that they write out at least 100 different headlines for one single ad. One hundred headlines! They say that it&#8217;s only after they have more or less exhausted everything that pops into their heads (thus, the 100 headlines) that they are &#8220;clear&#8221; and free to write something actually good. I don&#8217;t think there is anything magical about the number 100, but I do know this: more is better than fewer. Write way more than you think you should and then write some more. And do not be afraid to throw out headlines, even ones that you think are &#8220;pretty good.&#8221;</p>
<p>7. Keep your eye on the goal, which is getting the reader to read on and then persuading him to do something. The old movie &#8220;White Men Can&#8217;t Jump&#8221; tells the story about some basketball hustlers. At one point, the Woody Harrelson character tells the Wesley Snipes character that his problem is that he&#8217;d rather be cool than win the bet. That same premise applies to many writers. They&#8217;d rather be perceived as witty or cool or sharp or whatever than write a great ad. Many great ads are not that witty. Many of them have no puns, artful illustrations, or be-bopping copy. They just spell out a clear message that hits the reader hard.</p>
<p>8. Test your ads, if possible. You can&#8217;t test an ad by asking people if they like it. It&#8217;s perfectly possible to like an ad and not respond to it. You want to see if people are grabbed by the headline enough to read it. You may have to work up some focus groups to measure the ad and I know that is not always feasible. But whenever you can test, do. It will surprise you.</p>
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		<title>Write Like This Guy Skates</title>
		<link>http://leqmedical.com/58/write-like-this-guy-skates/</link>
		<comments>http://leqmedical.com/58/write-like-this-guy-skates/#comments</comments>
		<pubDate>Tue, 29 Dec 2009 23:05:22 +0000</pubDate>
		<dc:creator>Jo Ann LeQ</dc:creator>
				<category><![CDATA[Writing]]></category>
		<category><![CDATA[how to write]]></category>
		<category><![CDATA[medical marketing]]></category>
		<category><![CDATA[medical writing]]></category>

		<guid isPermaLink="false">http://leqmedical.com/?p=58</guid>
		<description><![CDATA[ Most people struggle with writing for a variety of reasons, including the inescapable fact that writing is simultaneously difficult and boring.
However, most good medical marketing types need to know how to write passably well, so here is how. I cannot promise that I can make you an adept and agile writer, but I can [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-thumbnail wp-image-57" title="iStock_000005614438XSmall" src="http://leqmedical.com/wp-content/uploads/2009/12/iStock_000005614438XSmall-150x150.jpg" alt="iStock_000005614438XSmall" width="150" height="150" /> Most people struggle with writing for a variety of reasons, including the inescapable fact that writing is simultaneously difficult and boring.</p>
<p>However, most good medical marketing types need to know how to write passably well, so here is how. I cannot promise that I can make you an adept and agile writer, but I can probably fix a few things you are doing wrong.</p>
<p>So here are my top 10 tips to fix your writing without having to read a book, go back to school, or sign up for a home-study course.</p>
<p>1. WRITE LIKE YOU TALK. That sounds counter-intuitive but remember, if your English teacher knew how to teach you to write you wouldn&#8217;t be in this fix right now. Most of us are able to communicate our ideas passably well when we speak. So when in doubt, just write down what you want to say. (Some of us sit down &#8220;to write&#8221; and that sounds ponderous and scary. Instead, sit down and write down what you want to say when you actually do get around to &#8220;writing.&#8221; Nine times out of ten that draft is going to be close to good-enough.)</p>
<p>2. USE THE RIGHT WORDS. There is a laundry commercial on right now in which the company promotes a vehicle it uses to go into disaster areas and wash clothes for people living in the area. A woman beams at this service and says something to the effect that people have no idea how basic the essentials are until you don&#8217;t have them. Wonderful sentiment, wrong words. She probably meant to say that people have no idea how <em>essential</em> the <em>basics</em> are. Edit everything you write and ask yourself: &#8220;What am I actually saying here? What do these words really mean?&#8221;</p>
<p>3. HAVE SOMETHING TO SAY. Most people who write poorly really do not have anything to say. Make sure before you start that you have something worth sharing.</p>
<p>4. FORGET THE RULES. Some people say that you should write in the active voice only and avoid the passive. That isn&#8217;t true if you are writing scientific texts, academic texts, or how-to manuals. In those cases, the passive is much more useful (and better understood). Some people say you should use a lot of action verbs. That is great if you&#8217;re writing a novel but it won&#8217;t necessarily help a how-to text or a contract. Some writing-counselors suggest you use lots of adjectives. That is going to make your brochure seem overdone. The point is: forget the rules. Write like you talk and say what you mean.</p>
<p>5. THINK 1-2-3. A lot of bad writing occurs because the author is trying to describe a sequence of events or steps and omits one or puts them in the wrong order. I once read a manual that said things like, &#8220;Attach the barrel to the syringe, after having filled the barrel with sterile solution prepared according to directions in the refill manual.&#8221; This is a disaster. A person reading this has to backup too far &#8230; You&#8217;re telling him to attach the barrel to the syringe but then he has to go back and fill it with the sterile solution &#8230; and then back up from there to prepare the solution &#8230; and to do that he has to find another manual. Always go in order.</p>
<p>6. MAKE LIFE EASY ON YOUR READER. Here is another one of my favorite disaster manuals. This was a software manual. The company produced four different versions of a software product which were all quite similar to each other. Each software version had its own manual. Now assuming the software was named Bronze, Silver, Gold and Platinum, the Gold Manual stated simply, &#8220;This product has all of the features of the Platinum Software Product with the exception of A, B, and C.&#8221; What the manual did not do was write about those features or provide the Platinum Manual. It assumed that if you had the Gold version of the software, you could get the Platinum manual (which you could not) and then you would read it and mark out the things that did not apply (which you could only figure out if you had the Gold manual). This was possibly the worst written thing I ever read although it was grammatically correct and contained no typos.  It made it almost impossible for the reader to know what the reader needed to know.</p>
<p>7. HAVE A PERSONALITY. Most medical companies are busy beating personality out of their brands, but isn&#8217;t personality what makes Nike and McDonald&#8217;s and Apple so special? I agree that a medical brochure about oncology drugs should not be a joke book, but emotions such as enthusiasm, passion, wit, and intelligence are very acceptable. Do not be afraid to let your personality (and your enthusiasm) shine through in your writing. Remember, at the end of the day, marketing is about one guy talking to another guy. Personality helps.</p>
<p>8. DO YOUR HOMEWORK. Medical companies often try to keep writers isolated and away from patients, sales reps, customers, and medical procedures. The best writing is done by people who know what they&#8217;re talking about. Don&#8217;t write about what an operation is like until you&#8217;ve seen one (or two or ten). Don&#8217;t explain how to program an infusion pump until you know how to do it yourself. The more you know, the better you&#8217;ll write.</p>
<p>9. HIRE HELP. Many people hesitate to hire writers and editors, but they are very useful and I say this even if you more or less write most of the article or brochure or content yourself. These folks can smooth out rough edges, give you great feedback, and check to be sure that your grammar is kosher and the footnotes are in the right format. Most professional writers work with editors; do you think you need less support?</p>
<p>10. READ WHAT YOU WROTE, ideally a day or two later, and try to put yourself in your readers&#8217; shoes. Does the text make sense? Does it do what you want it to do (inform, persuade, convince, instruct)?</p>
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]]&gt;</script></span></p>
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		<title>How to Beat Writer&#8217;s Block</title>
		<link>http://leqmedical.com/29/how-to-beat-writers-block/</link>
		<comments>http://leqmedical.com/29/how-to-beat-writers-block/#comments</comments>
		<pubDate>Sun, 27 Dec 2009 22:14:16 +0000</pubDate>
		<dc:creator>Jo Ann LeQ</dc:creator>
				<category><![CDATA[Writing]]></category>
		<category><![CDATA[medical marketing]]></category>
		<category><![CDATA[medical writing]]></category>
		<category><![CDATA[writer's block]]></category>

		<guid isPermaLink="false">http://leqmedical.com/?p=29</guid>
		<description><![CDATA[Writers do not actually get writer&#8217;s block. It is a condition that affects primarily non-writers who are trying to write. But don&#8217;t despair if you have writer&#8217;s block. It can be cured.
You have to know why you have writer&#8217;s block. You have it because somewhere in your past you took an English class and in [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-thumbnail wp-image-31" title="man_slumped_computer" src="http://leqmedical.com/wp-content/uploads/2009/12/man_slumped_computer1-150x150.jpg" alt="man_slumped_computer" width="150" height="150" />Writers do not actually get writer&#8217;s block. It is a condition that affects primarily non-writers who are trying to write. But don&#8217;t despair if you have writer&#8217;s block. It can be cured.</p>
<p>You have to know why you have writer&#8217;s block. You have it because somewhere in your past you took an English class and in that English class you had a scary sort of teacher who made you feel inadequate. This was a person who ranted and railed about inscrutable things like dangling participles and misplaced modifiers. She usually talked about things like syntax, and it was her life&#8217;s mission to speak and write perfect English.</p>
<p>You might think you left her back at your old high school, but you didn&#8217;t. It&#8217;s gotten a whole lot worse than that. Now she has become your <em>inner English teacher.</em></p>
<p>Your inner English teacher will prevent you from ever writing well or effectively. The reason is that she is misguided enough to believe that it is better to not write at all than to write something that might be imperfect. And since the rules for perfection are inscrutable, unknowable, and usually revealed to you after you&#8217;ve violated them, you are naturally fearful.</p>
<p>She is the reason you have writer&#8217;s block. Here is what you must do. Kill her. Now I am talking about getting rid of the little imaginary person in your head. Shut her up once and for all.</p>
<p>Only after she is gone can you relax for a second. Now here is how you write when you have writer&#8217;s block:</p>
<ol>
<li>Find something you like to write on&#8211;computer, legal pad, spiral notebook, even a whiteboard will do. Without worrying for one instant if you are using proper English and grammar, write down very roughly and briefly what you are trying to say. This can be in sentences, bullet points, as a list, or just in key words.</li>
<li>Review what you&#8217;ve written and make sure you have covered all of the points. If you&#8217;re writing about a new product and want to mention four specific features, make sure you&#8217;ve listed all four features.</li>
<li>Review what you&#8217;ve written for a second and decide what emotion or action you want to convey. Are you trying to be persuasive? Enthusiastic? Are you trying to warn somebody? Do you want to try to sound clinical? Humorous? See if you can&#8217;t get a little bit of that emotion into your rough draft.</li>
<li>Now without trying to write well, sit down to write your draft. Remember that drafts are rough. Mistakes are allowed. Do not allow yourself to get distracted by the dictionary or thesaurus. Using your outline or whatever it is you&#8217;ve created (your &#8220;notes&#8221; in the first three steps), write what you want to say as if you were saying it to your target audience. If you&#8217;re writing about a new medical product to physicians, just pretend you&#8217;re talking to a particularly friendly doctor and tell him your ideas. Use your notes to be sure you don&#8217;t forget any key points.  (By the way, if it&#8217;s easier, just speak your thoughts into a recorder and then get your recording transcribed: instant draft.)</li>
<li>Just to annoy the late inner English teacher, spell a few words wrong on purpose.</li>
<li>Read over your draft at least once to be sure that you covered your main points and that it makes sense. It does not have to read like you&#8217;re a candidate for the Pulitzer Prize but it should make sense.</li>
<li>Put your draft away for at least 24 hours, if this is possible. Then come back and re-read it.</li>
<li>Now it&#8217;s time to polish. This is the real work of writing. Now it&#8217;s time to fix the spelling. Get out the thesaurus if you&#8217;re unhappy with some word choices. Look up the grammar issues or ask somebody with good editorial skills to edit your manuscript. You may have to flesh out the text in a few places. More likely, you may have to trim down some other areas where you got carried away.</li>
</ol>
<p>That&#8217;s it. That&#8217;s how writers write. It&#8217;s also why a lot of people hire their writing done.</p>
<ol>
<li></li>
</ol>
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